Despite appearing almost interchangeable on many Instagram memes, there is more than a subtle difference between “inspiration” and “motivation” Inspiration comes from within. The word “inspiration” itself is derived from “in spirit” When I
Do you make “Practice” part of your sales process? How many of you spend time in ‘rehearsal’ preparing questions, answers, eventualities and outcomes for those big sales presentations? In fact, not just those big presentations
In 1925, Gustave Draeger, the son of a Prussian immigrant, opened the doors to “Draeger’s Delicatessen” in San Francisco. Over the last 90 years, Draegers has become a foodie heaven, offering the highest quality
“Enthusiasm is common. Endurance is Rare.” A line taken from the brilliant book by Angela Duckworth; GRIT, The Power of Passion and Perseverance goes some way in describing what’s required for success in high
Have you ever heard of the Edelman Trust Barometer? It could be straight out of an episode of Brass Eye. Except it’s not. Established in early 50s America, Edelman has grown into one of
Making a business out of motivation, mindset and positive thinking In this episode of the Shift Control podcast I get into a conversation with Astra McNicholl who along with husband, Al, run The Itty
The power of external perspective when it comes to sales training Birdbox is an award winning studio in the heart of London who produce animated films packed with style, passion and charm. If you
Luke Tyburski, The Ultimate Triathlon “Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.” My favorite quote of all time is a line from Arthur Conan-Doyle, which helps
What can you learn about customer service from Starbucks? Thank you for the feedback on the 1-in-5 podcasts – the idea being that I give some advice in bitesized chunks. I really have enjoyed the
It’s only a mistake if you repeat, right? I remember vividly my first sales job immediately after I left Polytechnic – a telesales job for a lifestyle magazine called Metropolitan, which was distributed at