I’m going to give you something to think about. Name one business / brand / company based that delivers a high level of customer service. Continually delivers a high level of customer service. The spontaneous
“Enthusiasm is common. Endurance is Rare.” A line taken from the brilliant book by Angela Duckworth; GRIT, The Power of Passion and Perseverance goes some way in describing what’s required for success in high
Have you ever heard of the Edelman Trust Barometer? It could be straight out of an episode of Brass Eye. Except it’s not. Established in early 50s America, Edelman has grown into one of
Making a business out of motivation, mindset and positive thinking In this episode of the Shift Control podcast I get into a conversation with Astra McNicholl who along with husband, Al, run The Itty
A quick business growth survey for all business leaders… Are you really focused on business growth and development? As you read these few sentences, are you worried that you have neglected some of your
The recent US Election can teach us much about our progress as a species yet as I listened to a podcast with Randy Olsen the week after the result was announced, it was clear that
Sales and marketing is all about telling a good story and influence. As the dust settles on the 2016 US Presidential Election, it just maybe that Donald Trump is a whole lot smarter than
I can’t remember exactly when I started reading Charles Bukowski – maybe 5 or 6 years ago. It doesn’t really matter when you discover a new writer, song, photograph or holiday destination just so
The Importance of Customer Retention Much Business Development (BD) work focuses on customer acquisition but the facts remain that if you look after your existing customers “better” then your overall BD costs decrease and
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