Chris Voss, a veteran FBI hostage negotiator with over 20 years of experience, has dealt with some of the most dangerous criminals and terrorists in the world as well as his wife and children.

In his highly acclaimed book, “Never Split the Difference,” Voss delves into the intricacies of negotiation and provides invaluable insights and strategies that can be applied to a variety of situations.

Through his real-life experiences, Voss emphasizes the importance of empathy and active listening in negotiating effectively. He highlights the significance of understanding the other party’s perspective and emotions to build trust and reach a mutually beneficial agreement.

Check out his podcast with Lex Fridman

Voss’s approach to negotiation is unique and practical. He believes in the power of mirroring, labeling, and calibrated questions to build rapport and gain valuable information during a negotiation. His techniques have been used successfully in high-stakes situations, but can also be applied in everyday life, whether you’re negotiating a salary or trying to convince your kids to do their homework.

It’s one of the better books on sales negotiation but an interesting read all in – buy it here