How customer service training can help differentiate your business. ‘Whenever you see a successful business, someone once made a courageous decision.’ Up to March 2020, it was a toss up between Apple, Netflix and Spotify as
An opportune time to speak with the CEO of BLK BOX as they celebrate 10 years in business, it’s also my first vlog / podcast published on You Tube. BLK BOX design manufacture and
‘Human Behaviour flows from 3 main sources, desire, emotion and knowledge.’ Plato Without studying antiquities it’s hard to comprehend the life of a philosopher 2,500 years ago and what might have prompted Plato to
The influence of marketing on sales – writing sales content that I’ve often heard it said that everyone has a book in them – thankfully most of the time, the book stays there. It
Lessons on how to improve sales performance You know how rare it is to find a Unicorn marketeer – that person with the unique blend of interpersonal skills, creativity and intelligence allied to those
How can a sales coach can help improve your sales team? I’m sure the logic of the triage desk is lost on anyone visiting an A&E department anytime from Thursday through Sunday. I’ve been
“Expectation is the root of all heartache.” A short story on customer service Of those industries that have suffered most during the pandemic, the most high profile ones – high street retail and hospitality
What are the ingredients for a high performance sales team? I look back with great fondness at a my spent at a well-known newspaper group. It represents my closet experience of working in a
Looking for a sales training company in Belfast? According to the The Yankelovich Center for Social Science Research the average person is bombarded with well over 8,000 messages each day, of which only 12 will elicit
Sales management training – it’s not for everyone. (…unfortunately) I remember this wise crack a few years ago, from a somewhat disillusioned marketing manager: “What’s the difference between a sales man and a sales